FAQ

sending flowers to moscow russia

Russiaflowerstore.com is a UK-based florist with an online flower shop and branches in Russia delivering flowers nationwide.

Deliver a smile to someone with Russiaflowerstore.com online flower shop. Whatever the occasion, whether it’s a birthday, an anniversary or just a loving gesture, we have the perfect flowers and gifts to send.

Where do we deliver?

We take orders from anywhere in the world for delivery in Russia.

What days of the week do we deliver?

We deliver every day of the year including weekends and major public holidays.

What if you attempt delivery and no one’s home?

If we are unable to leave your flowers at the residence, then we will leave a tag on the recipients door letting them know we were by with a special delivery. We ask that they call us to arrange a new delivery time.

How do I order flowers on the Russia Flower Store website?

We hope this is reasonably simple. Just browse our products on the website, click the ”Add to cart” button under any product that you are interested in. This will take you into our checkout area. Then either click the “Continue shopping” link or follow the steps of the checkout to let us know where and to whom the product is going, and to make payment.

I want to send a box of chocolates only. Is this possible?

Gifts such as chocolates, wine, fruit baskets, cakes and teddy bears can only be purchased along with a bouquet or flower arrangement. They are not available for sale separately.

Is the Russia Flower Store site secure?

Absolutely. Our site is secure and meets all the standards one would expect from a reputable online business. Our checkout is powered by 2checkout.com which is one of the world’s leading online payment processors and has more experience of online payments that any other company. Our site is accredited as secure by Geotrust and is protected by 128-ssl encryption, the highest industry standard of encryption.

Can I add alcohol to my order?

Yes you can choose from our wine selection and add this to your order. However you and the recipient must be over the age of 18 years.

Will the arrangement I order look exactly as the online picture?

There are times when it becomes necessary to substitute flowers in arrangements due to a lack of supplied availability. We do strive to maintain the value and integrity of every arrangement ordered, with particular attention paid to colour scheme and premium flower components. When it is necessary to substitute, we will only use the same quality replacements that you would have expected in the original flowers.

What is your Guarantee?

Russia Flower Store’s guarantee ensures your flowers freshness, quality and value. Every design is handcrafted by a professional florist and will be delivered on the specified date.

Will RussiaFlowerStore.com share or sell my private data?

Here at Russia Flower Store we respect your right to privacy. It’s simple – we will not sell or pass on your details to any third party.

Are you a real florist or an internet company? Where are you located and what areas do you serve?

We are a real bricks and mortar shop located in Whitley Bay, Tyne and Wear, England. We also have branches in Moscow, Saint Petersburg, Kazan, Nizhny Novgorod, Samara and other cities of Russia.

We deliver to most major cities of Russia.

Got a question?

If there is something you would like to know that we haven’t mentioned please get in touch by email or alternatively via the enquiry form.

We love talking to our customers in person and we’d like to hear your thoughts on what you love about us or what you think we could do better.