TOS

The website at www.russiaflowerstore.com (the “Website”) is owned by Russia Flower Store and Eurasia Florist Network (“we/us”). As outlined in the Data Protection Act 1998, we are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you.

When you order from us you are implicitly agreeing to our terms and conditions and confirm that the details of the order are correct. In addition, if your order includes alcoholic gifts, you are confirming that you and the recipient of the gift are over 18 years old. Please ensure that you have checked that the details of your order are correct (paying particular attention to delivery date and product quantities) prior to submitting your order as it may take some time to rectify mistakes once the order is placed.

Your satisfaction is our first and foremost priority. If you are not satisfied with any flower arrangement or a gift purchased through our web site, please don’t hesitate to contact us and we will do our best to satisfy your needs.

All information gathered by us will be held in the strictest confidence. We do not sell, trade or share information with any other company, organization or individual.

Substitution policy: Due to various seasonal conditions, availability of some flowers may be limited. Also, specific flower varieties or colours may not be available for delivery on a specified day.
In this event, our florist will deliver a second choice of similar flowers of the same value. Similarly, some cakes may not be available fresh on the day of delivery and may have to be substituted.
Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.

Refund policy

We offer a full refund in case:
you decide to cancel your order for any reason;
you place a custom order with us (for example purchase of a wide-screen digital tv) which is simply not available in the market; or
you mistakenly place an order to go to a town or city which is out of our delivery range (i.e. our couriers and flower shops don’t operate there).

In the above cases your order will be cancelled and a full refund will be issued to the credit card/paypal account from which the order was originally placed. The amount of time it takes for your credit to show up on your bank statement depends on your bank.

Delivery Details/times

It is your responsibility to ensure all delivery address/details for the recipient given are correct. We also require a phone number of the recipient. Surprise deliveries can be made but please be aware that if the recipient is not home at the time of the delivery and the courier decides there is no safe place to leave the flowers or gift then re-delivery will be required and the customer will bear the expenses of re-delivery.

Same day delivery 7 days a week is possible to most major areas in Russia if your order is received before 11:00 Moscow time. However placing your order at least one day prior to delivery would allow us a greater chance of obtaining the flowers and colours of your first choice. Small towns and areas in the countryside may require a little more notice and extra delivery fee to pay the couriers to travel further. We will always contact you if delivery cannot be arranged on the day you have requested and if extra delivery fees are required.

Cancellation policy: Please give us at least 24 hours’ advance notice if you want to cancel any order. Once we receive your notice of cancellation we will either give you a refund or a store credit for the amount that you paid.

Disclaimer: If you provide incomplete information we may require you to provide full information in order to complete your order.

Use of cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which is a small file stored on your browser. The information collected in this way can be used to identify you unless you modify your browser to prevent this happening. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the Website.
For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Russia Flower Store or its suppliers and is protected by U.K. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Russia Flower Store and is protected by U.K. and international copyright laws. The content on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Trademarks

Russia Flower Store graphics, logos and service names are trademarks and/or registered trademarks of Russia Flower Store.
Trademarks may not be used in connection with any product or service without the express written permission of their respective owners.
Currency
All prices on russsiaflowerstore.com are listed in US Dollars (USD).

Applicable Law

This site is created by Russia Flower Store and Eurasia Florist Network in the County of Tyne and Wear, U.K. This site is controlled by Russia Flower Store in the County of Tyne and Wear, U.K. As such, the laws of the County of Tyne and Wear, U.K. will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

Last update : November 7th 2014