Frequently Asked Questions

+44-745-227-2872 is a UK-based florist with an online flower shop and branches in Russia delivering flowers nationwide. Deliver a smile to someone with online flower shop. Whatever the occasion, whether it’s a birthday, an anniversary or just a loving gesture, we have the perfect flowers and gifts to send.
We take orders from anywhere in the world for delivery in Russia.
We deliver every day of the year including weekends and major public holidays.
If we are unable to leave your flowers at the residence, then we will leave a tag on the recipients door letting them know we were by with a special delivery. We ask that they call us to arrange a new delivery time.
We hope this is reasonably simple. Just browse our products on the website, click the ”Add to cart” button under any product that you are interested in. This will take you into our checkout area. Then either click the “Continue shopping” link or follow the steps of the checkout to let us know where and to whom the product is going, and to make payment.
Gifts such as chocolates, wine, fruit baskets, cakes and teddy bears can only be purchased along with a bouquet or flower arrangement. They are not available for sale separately.
Absolutely. Our site is secure and meets all the standards one would expect from a reputable online business. Our checkout is powered by which is one of the world’s leading online payment processors and has more experience of online payments that any other company. Our site is accredited as secure by Geotrust and is protected by 128-ssl encryption, the highest industry standard of encryption.
Yes you can choose from our wine selection and add this to your order. However you and the recipient must be over the age of 18 years.
There are times when it becomes necessary to substitute flowers in arrangements due to a lack of supplied availability. We do strive to maintain the value and integrity of every arrangement ordered, with particular attention paid to colour scheme and premium flower components. When it is necessary to substitute, we will only use the same quality replacements that you would have expected in the original flowers.
Russia Flower Store’s guarantee ensures your flowers freshness, quality and value. Every design is handcrafted by a professional florist and will be delivered on the specified date.
Here at Russia Flower Store we respect your right to privacy. It’s simple – we will not sell or pass on your details to any third party.
We are a real bricks and mortar shop located in Whitley Bay, Tyne and Wear, England. We also have branches in Moscow, Saint Petersburg, Kazan, Nizhny Novgorod, Samara and other cities of Russia.